Refund policy

Return & Exchange Policy
We carefully pack and check every order before dispatch. However, in case your order arrives damaged, defective, or with a missing product, please contact us within 24 hours of delivery.
Damaged Product
* A complete, uncut opening/unboxing video is mandatory to be eligible for a return or exchange.
* The video must clearly show the package from the moment it is received and opened.
* Without a complete opening video, we may not be able to accept the return or exchange request.
Missing Product
* If any product is missing from your order, please contact us within 24 hours of delivery.
* A complete, uncut opening/unboxing video is required to verify the issue.
* After verification, we will arrange a replacement or suitable resolution.
Important
* Requests made after 24 hours of delivery may not be accepted.
* Products must be returned in their original condition and packaging.
* Return/exchange approval is subject to verification by our team.
Thank you for understanding and helping us keep the process fair and smooth for everyone.