Shipping policy

Shipping Policy

Effective Date: August 19, 2026

At The Stuff You Like, we carefully pack and inspect every order before dispatch. We aim to process and deliver your jewellery safely and within the estimated delivery timeframe provided at checkout.

By placing an order with us, you agree to the terms of this Shipping Policy.

1. Shipping Locations

We currently ship orders within India, subject to courier service availability for the delivery address provided.

At this time, we may not offer international shipping.

2. Order Processing

Orders are generally processed after successful payment confirmation.

Orders may take approximately 1–3 business days to be processed and dispatched, unless a different processing time is mentioned on the product page or at checkout.

Orders placed on Sundays, public holidays, or during special sales and promotional periods may require additional processing time.

Once your order has been dispatched, you may receive a shipping confirmation and tracking information through the contact details provided at checkout.

3. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.

Delivery estimates are only indicative and are not guaranteed.

Remote locations, certain pin codes, public holidays, peak-sale periods, weather conditions, and courier-related circumstances may require additional time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or other shipping offers. Such offers may be subject to specific terms, minimum order values, locations, or promotional periods.

5. Tracking Your Order

Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or another available communication method.

You can use the tracking information provided to monitor the progress of your shipment.

Please allow some time for the tracking information to become active after dispatch.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/flat number

  • Street/locality

  • City

  • State

  • Correct PIN code

  • Active phone number

Please carefully review your address before completing your order.

The Stuff You Like is not responsible for delivery failures or delays caused by incorrect, incomplete, or inaccurate information provided by the customer.

7. Failed Delivery Attempts

Our courier partner may make multiple delivery attempts depending on its delivery procedures.

If delivery fails because of an incorrect address, unavailable recipient, refusal to accept the package, or other circumstances attributable to the customer, the shipment may be returned to us.

If you request that the order be shipped again, additional shipping charges may apply.

8. Delayed Shipments

Although we work with courier partners to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible causes include:

  • Courier delays

  • Incorrect or incomplete address information

  • Weather conditions

  • Natural disasters

  • Public holidays

  • High order volumes

  • Sales or promotional periods

  • Transportation disruptions

  • Strikes

  • Government restrictions

  • Technical issues

  • Other circumstances beyond our reasonable control

We will make reasonable efforts to assist you in tracking a delayed shipment.

However, delivery timelines provided on our website are estimates and cannot always be guaranteed.

9. Lost or Stuck Shipments

If your tracking information indicates that a shipment has been delayed, stuck, or potentially lost, please contact us using the details provided below.

We may coordinate with the relevant courier partner to investigate the shipment.

Please note that courier investigations may take time, and the resolution will depend on the information provided by the courier and the circumstances of the shipment.

10. Damaged Packages

We carefully inspect and pack orders before dispatch.

If your package appears visibly damaged at the time of delivery, please take photographs or videos of the package before opening it and contact us as soon as possible.

If the product inside the package is damaged or defective, please follow the requirements in our Return & Exchange Policy.

For damaged-product claims, a complete, continuous, and uncut opening/unboxing video is mandatory as specified in our Return & Exchange Policy.

11. Missing Products

If any product is missing from your order, please contact us within 24 hours of delivery.

A complete, continuous, and uncut opening/unboxing video is required to help us verify a missing-product claim.

Please refer to our Return & Exchange Policy for the complete requirements and verification process.

12. Incorrect Product Delivered

If you receive a product that is different from the product you ordered, please contact us within 24 hours of delivery.

Please keep the product, packaging, tags, and other materials received with the order until our team has completed the verification process.

Any replacement or other resolution will be subject to verification and our Return & Exchange Policy.

13. Cash on Delivery

If Cash on Delivery (“COD”) is offered as a payment option on our website, COD orders may be subject to additional terms or verification.

We reserve the right to contact customers to verify COD orders and to cancel orders that cannot be reasonably verified.

If COD is not available for your location or order, the option may not appear during checkout.

14. Order Cancellation Before Dispatch

If you wish to request cancellation of an order, please contact us as soon as possible after placing the order.

Cancellation requests are not guaranteed once an order has entered processing, been packed, or been dispatched.

If cancellation is approved after payment has been received, any applicable refund will be processed according to our refund procedures and applicable law.

15. Changes to Delivery Information

If you need to correct or update your delivery address after placing an order, contact us immediately.

We will try to accommodate the request where possible, but we cannot guarantee changes once an order has been processed or dispatched.

Additional charges may apply where a courier or address change results in additional shipping costs.

16. Contact Us

For questions regarding shipping, delivery, tracking, or your order, please contact:

The Stuff You Like
India

Email: [Insert customer support email]
Phone/WhatsApp: [Insert phone number]
Business Address: [Insert registered/business address]

We recommend keeping your order number available when contacting us so that we can assist you more efficiently.

17. Policy Updates

We may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, courier partners, business operations, or applicable legal requirements.

Any updated version will be published on this page with a revised effective date.

The Stuff You Like

Thank you for choosing us. We appreciate your support and are committed to getting your order to you safely.